Welcome to the website of POETRY IN STITCHES - www.poetryinstitches.com (“Website”) (“the Site,” “we,” “us,” or “our”). By using this site, you agree to follow and be bound by the following Terms below. POETRY IN STITCHES reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our service Terms.

By visiting www.poetryinstitches.com, you agree that the laws of India, under the Mumbai jurisdiction, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and POETRY IN STITCHES or its affiliates.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures .Not withstanding anything contained or said in any other document, if there is a conflict between the terms mentioned herein below and any other document, the terms contained in the present T&C shall alone prevail for the purposes of usage of the Site.

Description of Service
POETRY IN STITCHES is a retailer and manufacturer of designer-quality goods.

Usage Restrictions
All of the content that appears on POETRY IN STITCHES’s website, including all visuals, text, audio and video clips are subject to copyright protections and/or other intellectual property rights or licenses held by the Site. Content of the website is intended solely for the personal, noncommercial use by the users of our Site.

Copyright Policy
All the content included on this site, such as text, graphics(the ones copyright POETRY IN STITCHES), logos, designs, images, digital downloads, data compilations, and software, is the property of POETRY IN STITCHES and protected by India and International copyright laws.
Our visual content on the website showcases our inspiration behind every creation. Please note these images have been sourced via the internet and are not being used for commercial purposes. They are merely to express the story and mood behind every piece.
Each of our products and prints are the intellectual property of POETRY IN STITCHES. These pieces and prints cannot be used without our consent and are protected by India and International copyright laws.

Notice
POETRY IN STITCHES may contact you or provide you with service-related and/or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.

EXCHANGE POLICY
Each POETRY IN STITCHES piece is crafted with great love and care. As a company policy, we do not off er refunds on any products sold. Once POETRY IN STITCHES pieces are sold, they can be exchanged for a size replacement or a credit note, provided the specified terms and conditions are met. If you are uncertain about the size or notice an issue and wish to exchange an item, please email us at sales@poetryinstitches.com within 7 days of receiving your order. A member of our customer care team will contact you within 1-2 business days to guide you through the exchange process. They may request additional information or photographs to evaluate your return request. Please cooperate with them.

DISCLAIMER :
If a piece is exchanged once, it cannot be exchanged the second time.
Please note that not all products are eligible for exchange. All made to order products are non returnable and non exchangeable. Please make it a point to understand which products are eligible for exchange before purchasing.
All products bought on sale are not acceptable for exchange.
For international exchanges the rules are different. For all international exchanges the cost of shipping and customs clearance for you to send back your order and the cost to receive your
exchange order will have to be borne by you. If there is a damaged product then we take care of the shipping costs only once we have confirmed such a situation in an email to you.

Product Colors
We have made every eff ort possible to ensure the colors are displayed as accurately as possible. We cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item please contact sales@poetryinstitches.com prior to placing your order.

Pricing policy
We are dedicated to offering our customers the best prices for handcrafted pieces. Our products are available both online and in retail stores. The applicable prices are those displayed on our website on the date of your order. After completing your purchase order and before making payment, you will receive a final overview detailing the items purchased and the total price, including shipping and taxes.

Site Use
You cannot access or use the POETRY IN STITCHES website for any illegal or unauthorized purpose. Also, you agree that no comments or other user submissions submitted by you to the POETRY IN STITCHES website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You are and shall remain solely responsible for the content of any comments you make.

Indemnity
By use of this Site, you agree to indemnify and hold POETRY IN STITCHES (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account.

Third Party Links
To improve our Site, POETRY IN STITCHES may use and promote services provided by outside third parties. However, even if the third party is affiliated with the Site, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.

Privacy Policy
We firmly believe in your privacy and the security of your personal information. We do not rent, sell or distribute our customer base or newsletter emails to anyone. We also do not store your credit card details on our server, all credit card purchases are processed through our secure payment gateway. Your privacy is important to us.

The Information We Collect:
Your Email:
You don't like spam. We don't like spam. Because of this, we only send our newsletter to email addresses that have opted in, and they may opt out at any time. If you place an order with us, we send email messages pertaining to your order. We do not sell your email address to other parties.

Your Personal Information:
We collect your personal information when you provide it to us as you place your order, including your name, shipping and billing address, credit card number, and email address. We use this information to process your order, provide you with support, and update you on your order. We do not sell your personal information to other parties.

Anonymous Information:
We collect non-personal information from you, including your browser type, the URL of the previous web site you visited, your ISP, operating system, etc. This information is anonymous and is collected by almost all sites that you visit. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and gather demographic information about our user base as a whole.

Cookies:
Like almost all e-commerce web sites, we use cookies. Our cookies don't store any of your personal information, but they do allow us to do things like keep items in your shopping cart during your visit or provide you with a more personalized user experience. We may use selected third parties for marketing and analysis purposes. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. We feel that the use of 3rd party services such as this improve your online experience, because they allow you to see ads that will be more likely to be something you are interested in. If you want to opt-out from some cookies or tags that we collect, please visit these pages for more information:
www.google.com/ads/preferences
www.adroll.com/about/privacy#optpolicy
www.networkadvertising.org/choices

Security:
We maintain best practices to protect your information, which include appropriate physical as well as electronic security measures. We use 128 bit Secure Socket Layer (SSL) technology to encrypt all of your private information when placing an order, which ensures that no one else can read this information.

The Information We Don't Collect:
Credit/Debit Card Information. This information goes directly to our third party, secure payment gateway and is not retained in our servers at all.

Final disclaimer
Although we have taken all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.

ELECTRONIC COMMUNICATIONS
When you use any of our Services, or send e-mails to us, you are communicating with us electronically. You by using our services consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The legal requirements would be in conformity with the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

TERMS & CONDITIONS FOR SALE PERIOD
During Sale
We usually include select products on sale-both online and in store.
We do our best to ship every product after all quality checks. Unless a wrong/broken/damaged/poor condition piece has been shipped to the customer, we, unfortunately, do not accept the exchange or return of discounted products.
In case of any discrepancy in the pricing of a discounted product on account of human error, the amount that appears in the system will be deemed final.
We experience high volumes during the sale and will be unable to cancel any order due to shipment delays. However, we reserve the right to cancel an order on account of the non-availability of goods.
We try our best to fulfil every order. In case a product in our inventory does not meet our quality check, we may have to cancel the order.
Accounting and encashment of credit notes would make those orders ineligible for any further exchanges or refunds.
All Duties & Taxes for international orders will apply as per the rules of the shipping destination and will be borne by the customer.
We are an omni channel business and ship orders from multiple locations. You may receive your order in more than one package at different times. Rest assured, you will be kept informed every time a package is shipped.
All T&Cs mentioned here are over and above our standard T&Cs.

RIGHT TO CHANGE
We reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our Web Site.

**INTELLECTUAL PROPERTY RIGHTS**

Unless otherwise indicated or specifically noted as proprietary material owned by a third party, POETRY IN STITCHES owns all Intellectual Property Rights to the Website. This includes, without limitation, all rights, title, and interest in and to copyrights, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets, and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce, or distribute any content from the Website belonging to POETRY IN STITCHES without obtaining authorization from POETRY IN STITCHES.

Users shall not upload, post, or otherwise make available on the Site any material protected by copyright, trademark, or other proprietary rights without the express permission of the owner of such rights. POETRY IN STITCHES is not obligated to provide Users with indications or markings to determine whether material is copyrighted or trademarked. Users shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights, or any other harm resulting from such a submission. By submitting material to any public area of the Site, Users warrant that the owner of such material has expressly granted POETRY IN STITCHES a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or hereafter developed for the full term of any copyright that may exist in such material. Users also permit any other end user to access, view, store, or reproduce the material for their personal use. Users hereby grant POETRY IN STITCHES the right to edit, copy, publish, and distribute any material made available on the Site by the User. These provisions apply equally to and benefit POETRY IN STITCHES, its subsidiaries, affiliates, and third-party content providers and licensors, each of which shall have the right to assert and enforce these provisions directly on its own behalf.

TRADEMARKS
The Site contains copyrighted material, trademarks, and other proprietary information, including but not limited to text, software, photos, video, graphics, music, and sound. The entire content of POETRY IN STITCHES is protected by copyright as a collective work under applicable copyright laws. POETRY IN STITCHES owns a copyright in the selection, coordination, arrangement, and enhancement of such content, as well as in the content original to it. Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or exploit any of the content in whole or in part. Users may download, print, or save copyrighted material for their personal use only. Except as expressly stated under copyright law, no copying, redistribution, retransmission, publication, or commercial exploitation of downloaded material is permitted without the express permission of POETRY IN STITCHES and the copyright owner. If copying, redistribution, or publication of copyrighted material is permitted, no changes or deletion of author attribution, trademark legend, or copyright notice shall be made. Users acknowledge that they do not acquire any ownership rights by downloading copyrighted material. Trademarks located on the Site or a website operated in conjunction with POETRY IN STITCHES are not deemed to be in the public domain but rather the exclusive property of POETRY IN STITCHES, unless the site is under license from the trademark owner, in which case the license is for the exclusive benefit and use of POETRY IN STITCHES, unless otherwise stated.

INTELLECTUAL PROPERTY RIGHTS COMPLAINTS
POETRY IN STITCHES respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes any Intellectual Property Right infringement, please address your complaint to ‘Customer Care’ on sales@poetryinstitches.com

DELIVERY
We don't guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if POETRY IN STITCHES fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, POETRY IN STITCHES may at its discretion charge you for additional shipping cost.

LOSS IN TRANSIT OR DAMAGES
POETRY IN STITCHES strives to deliver defect-free products to its customers. POETRY IN STITCHES does not take title to any returned items purchased by the user until the item is received by POETRY IN STITCHES. Any item purchased on our website is not eligible for exchange unless the delivered product is damaged or has manufacturing defects or size issues. Any defective and/or damaged goods must be reported to POETRY IN STITCHES within 48 hours of receipt. Any communication received after 48 hours of delivery will not qualify for return unless expressly covered by the product warranty, even if the product was wrongly delivered.
POETRY IN STITCHES holds the sole discretion to determine whether a refund can be issued.

PRODUCT DESCRIPTIONS
Products displayed on the website attempts to be as accurate as possible. However, POETRY IN STITCHES does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered is not as described, your sole remedy is to contact us within 48 hours of receipt.

PRODUCT COMPLIANCE
Products displayed/ sold on the website are manufactured/ procured as per the applicable Local Laws of India and are in conformity with the required Indian industry standards.

INACCURACY DISCLAIMER
From time to time there may be information on our Website or in our catalogue that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

WARRANTIES & LIABILITY
All information, content, materials, products (including software) and other services included on or otherwise made available to you are provided on an AS IS and AS AVAILABLE basis, unless otherwise specified in writing. POETRY IN STITCHES makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through POETRY IN STITCHES, unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk.
POETRY IN STITCHES does not warrant that this Website will be constantly available, or available at all or that any information on this Website is complete, true, accurate or non-misleading.
We will not be liable to you in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that we shall not be liable for any damages of any kind related to your use of this Website.
Though POETRY IN STITCHES shall make all endeavors to protect its websites from any viruses or other illegal use of its website. However we do not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; its servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on the Website constitutes, or is meant to constitute, advice of any kind.
All the Products sold on Website shall be solely governed by the Indian Laws. In the event we are unable to deliver such Products due to implications of different territorial laws, we will return or will give credit for the amount (if any) received in advance by us from the sale of such Product that could not be delivered to You. It is YOUR responsibility to ensure that the products purchased on this website are not restricted in your territory. POETRY IN STITCHES shall not be
responsible for any non-compliance with regard to the local laws of that territory for any product available on this website.
WE will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

INDEMNITY
You agree to defend and indemnify POETRY IN STITCHES (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) from and against all third party claims, suits, damages, claims and losses, including but not limited to reasonable attorneys’ fees, or arising out of or related to your breach of this T&C, or your violation of any law or the rights of a third party or any damage to life and/or property caused by the products delivered.

BREACH
In the event you are found to be in breach of the Terms of Use or Privacy Policy or other rules and policies or if we are unable to verify or authenticate any information you provide or if it is believed that your actions may cause legal liability for you, other users or us, without limiting to the present, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website. Any user that has been suspended or blocked may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such user is reinstated by us.
Notwithstanding the foregoing, if you breach the Terms of Use or Privacy Policy or other rules and policies, we reserve the right to recover any amounts due and owing by you to us and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.
Any breach of any applicable local laws of that territory shall also result in, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website.
If you have any questions regarding this, you can contact our Care Team at
+ 91 8591255966 or send us regular mail addressed to: sales@poetryinstitches.com

SEVERABILITY
We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

WAIVER
The failure by POETRY IN STITCHES to enforce at any time or for any period any one or more of the terms or conditions of the Agreement shall not be a waiver by POETRY IN STITCHES of them or of the right any time subsequent to enforce all Terms and Conditions of this agreement.

FORCE MAJEURE
Failure on the part of POETRY IN STITCHES to perform any of its obligations and the non-furnishing of the Service, shall not entitle you to raise any claim against POETRY IN STITCHES or be a breach hereunder to the extent that such failure arises from an event of Force Majeure. If through force Majeure the fulfillment by either party of any obligation set forth in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockout, accident, epidemic or any other event of any nature or kind whatsoever beyond the control of POETRY IN STITCHES that directly or indirectly hinders or prevents POETRY IN STITCHES from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds shall not in any event constitute or be considered an event of Force Majeure.

DISPUTE RESOLUTION
This agreement shall be construed and the legal relations between YOU and POETRY IN STITCHES hereto shall be determined and governed according to the laws of India. If any dispute arises between you and POETRY IN STITCHES regarding your use of the Website or Your dealing with POETRY IN STITCHES in relation to any activity on the Website, in connection with the validity, interpretation, implementation or breach of any provision of the Terms & Conditions and/or Privacy Policy including but not limited to the rules and policies contained herein, the dispute shall be subject to the exclusive jurisdiction to the Courts of New Delhi.
Your obligations to pay the Payment Fees shall not be suspended during the pendency of such proceedings.

GRIEVANCE
Any grievances you have by way of use of the website can be addressed to the ‘Customer Care’ by way of email to sales@poetryinstitches.com
The ‘Customer Care’ shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.

GOVERNING LAW
These Terms and Conditions or the documents of third party payment channels shall be governed and construed in accordance with the laws of India.
This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.